We need to receive the instruction to amend the direct debit 10 working days prior to your regular collection date, which is the first working day of the month. If the instruction is received less than 10 days to the collection date, the existing monthly contribution will be collected, and your new instruction will take effect the following month.
Once you've logged in:
- Click View Account on the account you wish to amend your monthly contribution
- Click the monthly Contributions tab
- On the right-hand side of the monthly contribution you wish to amend, click Amend.